Audii Chauffeurs

References in this policy to “Audii Chauffeurs”, “we”, “us” or “our” refer to the chauffeur service operating under the Audii Chauffeurs name.

We provide and arrange chauffeur travel and related services, including airport transfers, corporate chauffeur travel, special events and weddings, school transfers and longer-distance travel requests.

Where the Privacy Act 1988 (Cth) , the Australian Privacy Principles or another privacy law applies to us, we intend to handle personal information in accordance with those applicable requirements.

From first enquiry to completed journey.

This Privacy Policy may apply when you interact with Audii Chauffeurs through:

• our website;
• a contact form;
• a request for a chauffeur quote;
• email or telephone communications;
• booking or journey arrangements;
• communications relating to an existing enquiry, quote or service; or
• other direct interactions with Audii Chauffeurs.

This policy should be read together with any specific privacy notice or collection notice shown when particular information is requested from you.

Information connected to you and your journey.

The information we collect depends on how you interact with Audii Chauffeurs and the service you are requesting.

Technical information

Our website, hosting platform and security systems may also process technical information such as internet protocol addresses, browser or device information, access logs and information used for security, performance and website operation.

Information may come directly from you or through the journey you arrange.

We may collect personal information directly from you when you:

• submit a contact form;
• request a chauffeur quote;
• speak with us by telephone;
• communicate with us by email;
• provide journey or passenger details;
• request changes to an enquiry or service; or
• otherwise communicate with Audii Chauffeurs.

Information may also be provided by another person arranging travel for you, such as a family member, employer, colleague, parent, guardian or another authorised person.

To understand, arrange and support the service.

Depending on the circumstances, personal information may be used to:

• respond to an enquiry;
• prepare or discuss a chauffeur quote;
• understand a proposed journey;
• arrange and administer chauffeur travel;
• communicate regarding a request, quote or service;
• understand reasonable passenger or journey requirements;
• provide customer support;
• maintain appropriate business and transaction records;
• protect our website, systems and services from misuse, fraud or security threats; and
• comply with applicable legal or regulatory requirements.

Travel information helps us understand the requested journey.

A chauffeur service may require more than basic contact information. Where relevant, we may receive details such as pickup and drop-off locations, requested travel dates and times, passenger numbers, luggage requirements, flight numbers, airport pickup preferences or other information that helps us understand the requested journey.

We aim to use this information for purposes connected with reviewing, communicating about, arranging or providing the relevant service, or for another purpose permitted or required by law.

When you arrange travel for another passenger.

You may provide personal information about another passenger when arranging or discussing travel on their behalf.

If you provide information about another person, you should ensure that you are authorised to provide that information and, where appropriate, that the person understands that their information may be handled in accordance with this Privacy Policy.

We may use that information to the extent reasonably necessary to review, arrange and provide the requested journey or related service.

Additional care where a journey involves a child.

Where a parent, guardian or authorised person contacts Audii Chauffeurs about a school transfer or another journey involving a child or young person, we may receive limited personal information about that child that is relevant to understanding or arranging the requested service.

We aim to minimise information collected about children and to collect only what is reasonably necessary in the circumstances.

Information concerning a child should ordinarily be provided by a parent, guardian or another person who is authorised to provide the information.

Information needed to understand individual needs.

In some circumstances, a passenger may choose to tell us about mobility, accessibility, health or another personal requirement because it is relevant to the requested journey.

Some information of this kind may be considered sensitive information under applicable privacy law.

Where sensitive information is provided to us, we aim to handle it only to the extent reasonably necessary for the purpose for which it was supplied, with consent where required, or as otherwise permitted or required by law.

Information may be shared when reasonably necessary.

Audii Chauffeurs does not sell personal information.

Personal information may, however, need to be disclosed to people or service providers involved in operating our business or supporting a requested journey.

Depending on the circumstances, this may include:

• chauffeurs or personnel involved in supporting the relevant service;
• website hosting and technology providers;
• email and communications providers;
• IT and security service providers;
• professional advisers;
• contractors or service providers supporting our operations; and
• government agencies, regulators, courts or law enforcement bodies where disclosure is required or authorised by law.

We aim to limit disclosures to information that is relevant to the purpose for which the disclosure is made.

Journey communications are different from marketing.

If you contact us about a service, request a quote or arrange travel, Audii Chauffeurs may communicate with you about matters relating to that enquiry or journey.

These communications may include matters such as receiving your request, discussing journey details, providing quote information, confirming details or communicating relevant changes.

Service-related communications are separate from promotional or direct marketing communications.

How the website may process technical information.

Our website may use cookies or similar technologies that support functionality, security, performance or analytics.

Depending on the website technologies enabled from time to time, technical information may include:

• browser type;
• device information;
• internet protocol address;
• pages accessed;
• approximate website interaction data; and
• information used to detect suspicious or abusive activity.

The technologies used by this website may change as the website develops. This Privacy Policy should be updated where material changes are made to our information-handling practices.

Technology providers may operate across multiple countries.

Some service providers used for website hosting, email, communications, security or other technology functions may operate infrastructure in Australia and/or overseas.

This means personal information may in some circumstances be processed, stored or handled using systems located outside Australia.

Where applicable privacy law imposes obligations concerning overseas disclosure, Audii Chauffeurs will seek to comply with those obligations and take reasonable steps appropriate to the circumstances.

Reasonable steps to protect personal information.

Audii Chauffeurs takes reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be held electronically through website systems, hosting infrastructure, email systems and other business technology used in operating Audii Chauffeurs.

No internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore do not represent that electronic information can be protected from every possible security risk.

Keeping information only for as long as it is reasonably needed.

Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected, for legitimate business administration, to manage an ongoing or completed service, resolve disputes, maintain appropriate records or satisfy legal requirements.

Where personal information is no longer required and there is no lawful reason to retain it, reasonable steps may be taken to destroy, delete or de-identify it as appropriate.

You can ask about information we hold about you.

You may contact Audii Chauffeurs if you wish to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to take reasonable steps to verify your identity before providing access to personal information.

There may also be circumstances in which applicable law permits or requires us to refuse access. If that occurs and the law requires an explanation, we will provide relevant information about the refusal.

Service messages are not an automatic marketing subscription.

Providing your contact details for an enquiry or chauffeur request does not necessarily mean that you have agreed to receive unrelated promotional communications.

Where Audii Chauffeurs uses personal information for direct marketing, we will do so where permitted by applicable law and, where required, after obtaining appropriate consent.

Where marketing communications are sent, you may request that we stop sending them using the unsubscribe method provided or by contacting us.

If something concerns you, please tell us.

If you have a concern or complaint about how Audii Chauffeurs has handled your personal information, please contact us and provide enough information for us to understand the issue.

We will review the matter and take reasonable steps to investigate and respond appropriately.

Where the Australian Privacy Principles apply to Audii Chauffeurs and you remain dissatisfied after raising the issue with us, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) or another relevant authority.

Responding when something goes wrong.

Audii Chauffeurs aims to take reasonable steps to identify, assess and respond to suspected privacy or information security incidents.

If an incident results in a legal obligation to notify affected individuals, the Office of the Australian Information Commissioner or another regulator, Audii Chauffeurs will take the notification steps required by applicable law.

Privacy practices evolve as the business evolves.

Audii Chauffeurs may update this Privacy Policy from time to time to reflect changes to our services, website, technology, information-handling practices or applicable legal requirements.

The current version will be published on this page and the “Last Updated” date will be revised when appropriate.